Delivery Policy
Zuzu Made gifts are digital. How and when your gift link is delivered after payment, and how long it stays live.
Last updated 14 Oct 2026
Zuzu Made sells digital gifts only. There is no physical product, no shipping and no shipping charge.
1. How your gift is delivered
- You build and preview the gift for free.
- When you're ready, you sign in, choose the link (and an optional passcode) and pay once through Razorpay.
- As soon as the payment is confirmed, your gift is live. Its private link appears on your screen right away, and we email you a receipt and a confirmation with the link. This usually takes a few seconds, and at most a few minutes.
- You share the link yourself, by WhatsApp, message, email or any way you like. The recipient opens it in their phone or computer browser. They don't need an account or an app.
2. If the payment is still processing
Sometimes a bank takes a little longer to confirm. The screen will say the payment is processing, and the gift goes live automatically as soon as it is confirmed. You'll also get the email. If your gift is not live within [24 hours] of a successful payment, write to zuzumade.support@gmail.com with your order number.
3. How long it stays live
The validity period starts when the payment is confirmed:
| Gift | Price | Stays live for | Renewal |
|---|---|---|---|
| Birthday surprise | ₹50 | 60 days | ₹40 for 60 more days |
| Love letter | ₹60 | 70 days | ₹50 for 70 more days |
| Best friend gift | ₹55 | 60 days | ₹55 for 60 more days |
| Diwali gift | ₹50 | 30 days | ₹50 for 30 more days |
| Bhai Dooj gift | ₹50 | 30 days | ₹50 for 30 more days |
We email reminders 30, 7 and 1 days before the link ends. Renewal is manual and optional. After the validity ends, the link stops working, and you can renew within 90 days.
4. Where we deliver
Zuzu Made works anywhere with an internet connection and a modern browser. Payments are taken in Indian Rupees (INR) through Razorpay.
5. Problems with delivery
If the link does not open, or the confirmation email didn't arrive (check your spam folder too), contact zuzumade.support@gmail.com or on WhatsApp with your order number and we will make sure your gift is delivered. All purchases are final once payment succeeds; see our Cancellation & Refund Policy.