Cancellation & Refund Policy

All Zuzu Made purchases are final and non-refundable once the payment is successful. We keep it this simple because you can build and preview the whole gift for free, exactly as the recipient will see it, before you pay anything.

1. Before you pay

Building and previewing are free. You can change, restart or abandon a draft at any time. Nothing is charged until you complete a payment, so please check names, dates, photos and spelling in the preview first.

2. Cancellation

• Before the payment is completed: close the payment window or simply leave. Nothing is charged, and your draft stays saved.
• After a successful payment: the gift goes live straight away, so the order cannot be cancelled. You can still revoke the link at any time from your account, but this does not lead to a refund.
• There are no subscriptions and no automatic renewals, so there is nothing to cancel later. Renewals are separate one-time payments and are final in the same way.

3. No refunds

Once a payment is successful we do not offer refunds, including when:

• you change your mind after the gift goes live,
• the recipient does not open the gift, or opens it later than hoped,
• there are mistakes in the content you entered,
• the validity period ends, or you revoke the gift yourself, or
• we revoke the gift because it broke our Terms.

4. Failed or duplicate payments

If money left your account but the payment failed, or you were charged twice for the same gift, that money was never a completed purchase. Your bank or Razorpay reverses it automatically, usually within [5–7 working days]. You do not need to do anything. If it has not come back after that, write to zuzumade.support@gmail.com with your order number and we will help you follow it up with Razorpay.

5. If a paid gift does not go live

If your payment succeeded but your gift is not live, or its link stops working during the validity you paid for because of a problem on our side, contact zuzumade.support@gmail.com or on WhatsApp with your order number. We will make sure your gift is delivered and active for the full validity you paid for.

6. Contact

Email: zuzumade.support@gmail.com · Phone: 919352544376